Terms of service

Last Updated: 2026
Welcome to MESHRUE. These Terms of Service (“Terms”) govern your access to and use of our website, services, and all products purchased from our official store. By browsing our site, placing an order, or using our services, you fully agree to be bound by the following terms and conditions. Please read them carefully before using our platform.

1. General Agreement

MESHRUE reserves the right to update, modify, or adjust these Terms at any time without prior notice. Any changes will take effect immediately upon posting on the official website. Your continued use of our website and services after updates constitutes your acceptance of the revised Terms.
This website and all related services are intended for adult users aged 18 and above. You confirm that you have the legal right to place orders and provide accurate personal information when shopping on our platform.

2. Product Information & Accuracy

We strive to ensure that all product descriptions, images, sizes, colors, and details displayed on our website are accurate and reliable. However, slight color differences may occur due to different device screen displays, lighting conditions, and manual shooting environments. Such minor variations do not qualify as defective or incorrect items.
MESHRUE reserves the right to update product styles, materials, craftsmanship, and inventory status at any time without prior notice. In the event of product information errors or inventory shortages, we reserve the right to cancel or adjust orders accordingly.

3. Order & Payment Terms

When you place an order with MESHRUE, you agree to provide true, accurate, and complete shipping information, contact details, and payment information. You are fully responsible for any delivery failure or loss caused by incorrect information you provided.
All prices displayed on our website are final, including applicable commodity fees, excluding shipping fees and possible tariff fees. We support secure encrypted payment channels to protect your transaction safety.
After successful payment, your order will enter our processing queue. If your order encounters abnormal situations such as payment failure, inventory suspension, or system errors, our customer service team will contact you in a timely manner to solve the problem.

4. Shipping & Delivery Policy

We provide stable and efficient domestic shipping services for all valid orders. After your order is confirmed and reviewed, we will arrange packaging and shipment as soon as possible, and send you the corresponding tracking number via email.
Shipping time is affected by order volume, logistics conditions, holidays and weather factors. MESHRUE is not responsible for delivery delays caused by third-party logistics, force majeure factors, or customer’s delayed receipt.
It is your responsibility to check the package status in a timely manner and sign for the package. Lost packages caused by long-term unclaimed delivery will not be borne by our brand.

5. Return & Refund Rules

We support standard 30-day return and refund services (refer to our independent Return & Refund Policy for detailed rules). All returned items must be unworn, unwashed, intact, with original tags and packaging, and free of stains, damage and peculiar smells.
Customized products, clearance items, and intimate apparel arefinal sale and do not support return or exchange. Return shipping fees are borne by the customer unless the items have quality problems, shipping errors, or manufacturing defects confirmed by our official team.

6. Intellectual Property Rights

All website content of MESHRUE, including but not limited to logos, text, pictures, videos, design styles, copywriting and layout, are protected by intellectual property laws. Without official written authorization, no individual or institution may copy, reproduce, modify, spread or use them for commercial purposes.
Any unauthorized infringement of our intellectual property rights will be held legally responsible.

7. User Behavior Regulations

When using our website and services, users shall not engage in illegal, improper or destructive behaviors, including but not limited to malicious orders, fraud, attacks on website systems, improper comments and infringement of the rights and interests of our brand and other users.
We reserve the right to cancel orders, restrict access, and ban accounts for any improper user behavior.

8. Disclaimer

MESHRUE guarantees the quality and workmanship of all sold products within the brand’s controllable scope. We are not responsible for losses caused by users’ improper wearing, cleaning, artificial damage, or failure to follow product maintenance instructions.
We are not liable for any indirect losses, accidental losses, or economic losses caused by improper user operation or objective environmental factors.

9. Contact Information

If you have any questions, suggestions, or disputes about these Terms of Service, please contact our official customer support team:
Email: info@meshrue.com
Support Hours: Mon-Fri, 9 AM-6 PM
Business Address (For Business Correspondence Only, Not Return Address): 4627 Karen Dr, Indianapolis, Indiana, 46226, United States
Our team will reply to all valid inquiries within 24–48 business hours. Messages received on weekends or U.S. federal holidays will be processed on the next working day.